VIFO

Insurtech is an important premise to help Vietnamese insurance companies keep up with the development trend of technology and the insurance industry in the world. This is the long-term trend of insurance in the current 4.0 era. VIFO was born with the goal of helping insurance businesses automate document processing to reduce operating costs and improve customer experience when deploying online services.

Through the analysis of big data on demographics, consumer behavior, social ecology, medical data and biometrics… we will create an ecosystem that supports the industry from marketing to distribution, risk management, product creation, pricing, customer service. As a result, VIFO will improve the operational efficiency of insurers, the entire process is digitized, transactions are paperless thanks to the application of artificial intelligence, replacing humans in some stages and positions.

The claim processing process is increasingly simplified for customers. The software and smartphone applications provided by VIFO will support claims handling, online policy handling and automated handling. As the quality of customer service increases, businesses have more market research tools, market assessment, and understanding of customer needs.